Posts Tagged ‘Marriott Vacation Club’

Anatomy of a Timeshare Vacation: Part 3

Saturday, September 5th, 2009

I decided to exchange my timeshare to the San Juan Mountain and Golf Resort for several reasons; I’ve been wanting to explore that area for some time now, I could drive there, there is a Balloon AND Wine and Food festival that weekend and the golf rates at the 3 courses drop from $89 to $35 that week.

As I mentioned earlier, I like to drive so I’m looking forward to the 8 1/2 hour trip through Tuba City, the Navajo Nation and the Four Corners region from my home in Scottsdale, AZ.   If time permits I may take a day on my return to stop at Canyon de Chelly.

Canyon de Chelly

Canyon de Chelly

The San Juan Mountain and Golf Resort is new having just opened in June of 2009.  Interval International has rated it as a Premier resort, its highest category.  There are 20 units open now with room for 200 total at build out.  The timeshare consists of 2 properties; The Timbers, stand alone 2 and 3 bedroom homes and The Links consisting of 1,2 and 3 bedroom condos.

The Links at San Juan Mountain Golf Resort

The Links at San Juan Mountain Golf Resort

According to the website,

The Links is a beautiful vacation ownership community located on the Pagosa Springs 27-hole Championship Golf Course. Guests and owners are within walking distance to shopping and dining. In the winter, the Links provides cross country ski-in/ski-out services on the groomed golf course track as well as downhill sledding in front of the building. Some of the extras include:”

  • Panoramic Views of the San Juan Mountains
  • Gourmet kitchen with stainless appliances, granite countertops, garbage disposal, and tile floors
  • Cable TV and High Speed Internet Access
  • Double insulated, sound proof common walls
  • Luxurious bathrooms with granite counter tops, walk-in shower, and garden tub
Living Room

Living Room

Even though I exchanged my timeshare at the last minute, I received a welcome letter from Peggy Davenport the resort’s Director of Guest Services in just a few days.  I called her to get some information on the resort and recommendations for activities and restaurants, and it was evident that she was not only enamored with Pagosa Springs but also with the resort itself.
I’ve done more than 50 timeshare exchanges and I’ve learned that an enthusiastic staff usually translates into much better vacation experience;   not only because of a warm and friendly staff but also the quality and care of the resort.  Happy employees do their jobs better.
I decided to talk with the resort manager since attitudes, good or bad, usually filter down from the top.  I left a message for Lonnie Lowe and when he called back my conclusions were confirmed.  Lonnie is one of the developers of  The San Juan Mountain and Golf Resort as well as the resort manager so his enthusiasm would be expected, but it went beyond that.
I could tell from our brief conversation that he wanted to create an overall customer/owner experience beyond that of normal timeshare resorts and more on par with the big boys like Marriott Vacation Club, Westin and Disney Vacation Club.  I’ll see when I get there.  Although the resort just opened in June and I expect the units and public areas to be pristine, I developed a critical eye about judging resorts from working at the Four Seasons.  So far so good.
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Jeff Pierce, The Timeshare Expert, has taught thousands of timeshare owners the secrets to getting the best exchanges with both RCI and Interval International for over 21 years.

His two books, The Timeshare Exchange Bible – RCI Weeks Edition, and The Timeshare Exchange Bible – Interval International, are the only books of their kind in the timeshare industry and designed to help you  master at the very complicated art of getting good exchanges.

I would love to have you share your opinions and personal insights on this blog.

For 10 FREE videos on getting a better exchange in RCI and II, go to TheTimeshareExpert.com.

Join me on:  Twitter FaceBook LinkedIn

Do RCI and Interval International Give Preference to Big Timeshare Companies

Wednesday, August 12th, 2009

Many timeshare owners are frustrated with exchanging their timeshare with RCI or Interval International. There has been a lot of speculation that if you don’t own a timeshare with one of the big companies like Disney Vacation Club, Hyatt, Hilton, Westin, Marriott Vacation Club, or Diamond, that you can’t get good exchanges.

Disney's Old Key West Resort

Disney's Old Key West Resort

The theory is that RCI and II hold out the best timeshare exchange inventory to give to the owners in these high end properties. Also, if the owners in the high end properties don’t use or exchange their weeks, they rent them out – so nothing good ever gets to the rest of us.

Interval International seems to get the worst press regarding this, so I looked at my last 10 timeshare exchanges with them to get a better perspective.

The fixed week I exchange in II is a 2 bedroom on Hilton Head Island,  SC at the Swallowtail at Sea Pines Resort. Hilton Head has good exchange power but the Red week I own in October is one of the weakest exchanging Red weeks. The resort is 30 years old and although it has been updated and is in good condition, it no longer has the 5 Star rating it once had.

It was built, like many of the older timeshare resorts, more like a full ownership condominium project than a “resort”. It has a swimming pool, tennis court and a few bar-b-ques but that’s it. It certainly doesn’t compare to the newer resorts like Disney’s Hilton Head Island Resort or Marriott’s Grand Ocean Resort, but it is a very pleasant place to stay.

Golf on Hilton Head

Golf on Hilton Head

Today, Interval International has 3 ratings for the resorts affiliated with them. They are Premier, Select and all the rest. My resort fall into the “all the rest” category. Based on all the criteria of my timeshare, you wouldn’t think I’d be able to get good timeshare exchanges. Especially if you believed that only owners of high end properties do.

Here’s a list of my last 10 II timeshare exchanges:

Capistrano Surfside Inn, San Juan Capistrano, CA, Labor Day Week, 1 Bedroom unit
Westin Kaanapali Beach, Maui, HI, Week 50, Studio unit
Hanalei Bay Resort, Princeville, HI Week 7, 1 Bedroom AND Sands of Kahana, Maui HI, Week 8, 2 Bedroom unit
Marriott’s Ocean Point, Singer Island, FL Week 18, 2 Bedroom unit
Grand Timber Lodge, Breckenridge, CO, Week 37, 3 Bedroom unit
Westin Kierland Villas, Scottsdale, AZ, Week 18 1 Bedroom unit
Marriott’s Newport Coast, Newport Beach, CA, Week 19 2 Bedroom unit
Marriott’s Summit Watch, Park City, UT Wk 23 2 Bedroom unit
Marriott’s Cypress Harbor, Orlando, FL, Week 23 2 Bedroom unit

Hanalei Bay Resort

Hanalei Bay Resort

So part of the theory at least – that you can’t exchange into the high end resorts unless you own one – is proved false in my case. All of the resorts listed are ranked by Interval International as Premier Resorts, the highest rank they give, while my resort is ranked the lowest. The other part of the speculation about exchanging into high end resorts, that all of the Prime weeks are used, rented out or given to other high end timeshare owners for exchange, can’t be so easily determined by my exchanges. That’s because other than 2 back to back, prime winter weeks in Hawaii (the very definition of a difficult exchange), the rest of my timeshare exchanges were in the off peak times. This was, however, by design on my part and not just taking anything that became available. I generally avoid traveling during peak season.

Many timeshare owners don’t realize that success in exchanging a timeshare is determined by actions they have power over as well as the built in exchange power of where and when they own. 2 people owning the exact same thing in the same resort can experience completely different results when exchanging in either RCI or Interval International. To get a look what you can do significantly enhance your exchange power and get better exchanges, go to http://TheTimeshareExpert.com

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Jeff Pierce, The Timeshare Expert, has taught thousands of timeshare owners the secrets to getting the best exchanges with both RCI and Interval International for over 21 years.

His two books, The Timeshare Exchange Bible – RCI Weeks Edition, and The Timeshare Exchange Bible – Interval International, are the only books of their kind in the timeshare industry and designed to help you  master at the very complicated art of getting good exchanges.

I would love to have you share your opinions and personal insights on this blog.

For 10 FREE videos on getting better timeshare exchanges in RCI and II, go to TheTimeshareExpert.com.

Join me on:

Twitter: My Space http://twitter.com/TimeshareExpert

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